Senior Relationship Manager

(Senior) Relationship Manager
CDD Fixed Term – 1 Year

01.03.2025-01.03.2026 (with possibility to extend to permanent)

Firstance Luxembourg S.A. (formerly Gatsby & White S.A.) is the leading independent life insurance intermediary in Luxembourg. We are a dynamic company in expansion with a client base all over Europe and beyond.

As a Relationship Manager you will be part of the Client & Partner Services team and you will manage client files in collaboration with the sales team and our external partners. Your main focus will be on our Swiss market, serviced in close collaboration with our senior partners based in our Swiss hub.

What you’ll do: 

  • You will support in managing a large book of end clients
  • You ensure and deliver timely and accurate service to partners, clients and sales whilst maintaining a high level of service expected by our partners and high net worth clients.
  • You accompany the salespersons and their clients from the start of the brokerage relationship throughout the setup of the life insurance contract, provide the salesperson and client with a follow up on all transactions and client requests during the contractual relationship.
  • You proactively prepare client or partner meetings by reviewing the data, updating the client file and coordinating with the insurance companies.
  • You ensure and maintain the organisation of our client files (input system, filing)
  • You perform a due diligence check on the files in close collaboration with the compliance department.
  • You respect all procedures in line with the CAA requirements.

What you’ll need to succeed:

  • You are a dynamic team player, you are precise and can work independently.
  • You build sustainable relationships and act with professionalism.
  • You have at least 3 years’ of experience in the insurance sector.
  • You have a perfect knowledge of French, good knowledge of English and an additional language (Spanish, Dutch, German, Italian, Finnish, Swedish ….).

What you offer us:

  • The ability to better manage existing relationships and to focus on growth
  • An extra character to add to our diverse team

What we offer you:

  • A competitive salary
  • A full-time position
  • The possibility to grow and explore your potential
  • Flexible working hours
  • Meal vouchers
  • A supplementary pension scheme
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